Privacy Policy
You can rest assured that we take your privacy and the security of your personal details very seriously. Here you'll find answers to questions you may have about what information we collect from you and how we use it.
What personal information do you collect?
We will only have information about you if you willingly provide it.
In order to do any of the following, you will need to provide us with certain details:
- place an order
- sign up for our mailing list
- enter competitions
- take part in a survey
- give feedback to us
The details you provide may include your name, email address, delivery address, telephone number, credit or debit card number and the card's expiry date.
When you send us personal details, including credit/debit card details they are encrypted using 128bit SSL technology. They are only decrypted after they reach our computer and are handled only by our own staff. Your details will not be stored in clear text on any webserver or other publicly accessible server.
Joining our mailing list is optional and this can be done when placing an order or through a link on the website. All email communications we send you will include instructions about how to unsubscribe from the mailing list should you wish to do so.
How is this information stored?
Personal information relating to customers is stored on password and firewall-protected computers.
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.
How is this information used?
Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act 1998.
Under normal circumstances we will not share any of your personal details with any other party apart from to enable delivery of goods or communications from ourselves. We do not use third party call centres or data processing centres.
Your personal information may be used to:
- administer the website
- enable your use of the services available on the website
- send to you goods purchased via the website
- send invoices to you, and collect payments from you
- send you general (non-marketing) commercial communications
- send you email notifications which you have specifically requested
When might you disclose information to another party?
We may disclose personal information:
- to the extent that we are required to do so by law
- in connection with any legal proceedings or prospective legal proceedings
- in order to establish, exercise or defend our legal rights (including for the purposes of fraud prevention and reducing credit risk)
What about cookies?
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.
We also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such statistics may include geographical information, browser type, referral source, the number of visits, average time spent, and other statistics relating to the website.
Most browsers provide the facility to block cookies altogether, or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. These options can generally be accessed by selecting 'Tools | Options | Privacy' or similar from your browser's menu. If you block cookies some areas of the site may not function properly, for example you won't be able to place orders online.
Third Party Websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information is subject to an administration fee (currently fixed at £10.00).
You may instruct us not to use your personal data for marketing purposes at any time.
You may instruct us to remove your personal information from our records. Except where the information is needed to respond to a query from you or fulfil an order, we will delete your personal information on request by you.
Contact details
If you have further questions about our privacy policy please contact us and we'll do all we can to help.
Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
